Your Web ID is the 8 digit alphanumeric code that is printed by your name and address on the polythene that your subscription copy is sent in. It can also be found on any renewal letters you receive.
If you can't find your Web ID then please call +44 (0)1795 592810. Lines are open from 8.00am to 8.00pm (GMT) Monday to Friday. Alternatively you can email your request to firstname.lastname@example.org remembering to clearly state your name and address.