Print Subscription FAQs


Why should I subscribe?

By subscribing to your favourite magazine direct from the publisher you will always get a better deal than buying from a retailer. With a subscription you can look forward to receiving each issue of your favourite publication every month, saving you the time and trouble of going to the shops to buy a copy, plus we'll let you know when your subscription is about to run out so you can re-order and keep receiving it.

How can I order a subscription online?

Choose your publication from the publication home page. Click on the button next to the appropriate subscription offer and click ADD TO BASKET. You will then be able to view your Shopping Basket. If you would like to order any further publication subscriptions please click CONTINUE SHOPPING. Once you have finished shopping simply click CHECKOUT where you will be asked to fill out your delivery details and method of payment.

How will my subscription be confirmed?

You will receive an email confirmation of your order within 24 hours.

When will the first issue of my subscription be dispatched?

After your order has been processed, your confirmation letter will be sent and this will include details about when your first publication will be sent to you. Your subscription will start with the next available issue (unless requested otherwise). Subscriptions to Cruise International and BRITAIN will start with the next available issue, except if you order your subscription within 28 days of the current issue going on sale, in which case your subscription will start with the issue available in the shops at that time. Please allow 28 days for delivery of your gift (if applicable). This is dispatched to the payer if ordered as a gift subscription.

Replacement issues: if the current issue is not delivered within the expected delivery time, a week after on sale date, then a replacement issue will be dispatched on request. Please allow 7 - 10 working days for delivery to UK addresses, and 7 - 14 days for Europe / Rest of the World.

If your magazine or gift has not been delivered then please contact chelseamagazines@servicehelpline.co.uk or call our Customer Services on +44 (0)1795 592 810. Lines are open Monday to Friday, 9am to 5.30pm (GMT).

Do I have to sign for my magazine each time it is delivered?

No, your magazine will be sent through the normal post.

How do I renew my subscription?

You can renew your subscription online at any time. Simply sign in, or if you do not have an account set up, you can register your details.

If you take out a Direct Debit subscription, this will automatically continue until you choose to stop. You must cancel your Direct Debit before the next claim is due.

If you paid for your subscription by credit or debit card then we will send you a reminder (as the payer) before the end of your subscription to ensure you don't miss an issue. Nothing will be sent to the recipient unless the subscription expires.

How do I change my address?

If you change address during your subscription then you can amend your details online when you login to your account.

If you do not have an account, then you can also notify us of your change of address by sending an email to chelseamagazines@subscribe.co.uk, or by post to Chelsea Magazines Subscriptions, 800 Guillet Avenue, Kent Science Park, Sittingbourne, Kent ME9 8GU, or by calling +44 (0)1795 592 810. Lines are open Monday to Friday, 9am to 5.30pm (GMT). Please remember to provide details of the magazine name and your customer number.

How do I order a subscription as a gift?

Subscriptions make the ideal gift for just about anybody. To give a subscription as a gift simply go to the individual publication page and select the option to buy a subscription 'For someone else'. During the checkout process you will be given the option to submit the address details of your gift recipient.

If I'm giving a gift subscription, do you send anything to the recipient?

When we send you the written confirmation we will include a gift card for you to send to the gift recipient so that you can add your personal touch and retain an element of surprise. Because of the Christmas rush, we encourage you to submit your order before the end of the first week of December to guarantee you receive the gift card in time.

What is included in the price?

Prices displayed include delivery costs and taxes (where applicable). Any discounts to the normal issue cover price will also be explained.

What is the price in USD$ or other currencies?

If you pay for your subscription using any non-sterling currency the price you pay will be converted by your Credit Card company at the current rate of exchange and may fluctuate.

What is a Direct Debit order?

Customers in the UK have the option to subscriber by Direct Debit. Depending on the publication, your payments will be spread into easy and manageable six or twelve month payments. As Direct Debit is a continuous payment method you are in complete control of your subscription as well as eliminating the need for renewal notices.

Is the online payment system secure?

Yes, our credit card subscription payment system is secure and online transactions are verified using SSL encryption software to keep the details of your order and your credit / debit card information secure.

Can I order a subscription for delivery to an address outside the UK?

Yes, our credit card subscription payment system is secure and online transactions are verified using SSL encryption software to keep the details of your order and your credit / debit card information secure.

What should I do if an issue doesn't arrive?

Contact our Customer Services Team by email chelseamagazines@servicehelpline.co.uk or telephone +44 (0)1795 592 810 (Monday to Friday, 9am to 5.30pm (GMT) and they will check we have your correct address details and arrange for a replacement copy to be sent to you. Please remember to provide details of the magazine name and your customer number.

What if a magazine arrives damaged?

Contact our Customer Services Team by email chelseamagazines@servicehelpline.co.uk or telephone +44 (0)1795 592 810 (Monday to Friday, 9am to 5.30pm (GMT) and they will arrange for a replacement copy to be sent to you. Please remember to provide details of the magazine name and your customer number.

Where can I buy back issues?

If you would like to buy back issues of any publication then please visit www.chelseamagazines.com/shop to check availability. If you have further questions then contact info@chelseamagazines.com for assistance, remembering to state which title and issue you wish to buy.

What if I haven't received my free gift?

If your subscription offer entitles you to a free gift, please note this is sent separately from your publication and acknowledgement letter. If the gift is in stock then it will take around 28 days to deliver and if it is out of stock it may take longer. Should you not receive your gift within 28 days please contact our Customer Services Team by email chelseamagazines@servicehelpline.co.uk or telephone +44 (0)1795 592 810 (Monday to Friday, 9am to 5.30pm (GMT)

Can I cancel my subscription?

You can cancel your subscription by contacting Customer Services. If you cancel within 14 days after your payment has been received, a refund will be made on all unmailed issues. Returns are not accepted. If you cancel after the 14 day period, your subscription will be set to cancel when you have received the remaining issues of your subscription term. Please note that where a gift has been sent, the publisher may have set a minimum period usually 12 months, before a subscription can be cancelled. Details of this will be shown on the promotion.

What is a digital subscription?

A digital subscription is an exact replica of the print edition and contains all the content of the print magazine, including articles and advertising. Available to download using a web browser to view issues on desktop devices, or via Apple, Android and Amazon apps to view on mobile and tablet devices, the digital edition is a useful way to access your subscription on the go.

Can I buy a print + digital subscription bundle?

No, this is not a package currently being offered and separate purchases will have to be made to view both the print and digital editions.

How do I access my digital subscription?

After you have completed your purchase you will receive an email confirmation containing instructions and login details to access your digital subscription. Should you have any trouble accessing your digital subscription then please contact our digital partner Apazine by email: support@apazine.com.

More questions?

If your question is not answered by any of the points above then please contact the Customer Services Team for further assistance: chelseamagazines@servicehelpline.co.uk / +44 (0)1795 592 810 (Monday to Friday, 9am to 5.30pm (GMT).

Digital Subscription FAQs


What devices will my digital subscription work on?

Our digital subscriptions are designed to work on the majority of desktop computers and laptops, plus mobile and tablet devices on the Apple, Android and Amazon platforms via our free apps.

Once purchased, how do I activate my digital subscription?

Once you've placed your order you will receive an email with instructions and login details to access your digital subscription, starting with the latest issue.

Will my digital subscription work on multiple devices?

Your login details will allow you to access your digital subscription online via a desktop computer and through Apple, Android, Amazon mobile and tablet apps.

When are new issues published?

The digital edition will be available for subscribers to download on the same day as the issue goes on sale in the shops.

When will I receive my first issue?

The first issue you receive will be the current issue at the time of taking out your subscription. You will receive this as soon as your payment has been processed and your subscription activated.

How long will my digital subscription last?

Your digital subscription will endure for the period for which you've paid. If you've paid by Direct Debit, your subscription will continue automatically unless you notify us otherwise.

How will I know when it's time to renew my digital subscription?

If you take out a Direct Debit subscription, this will automatically continue until you choose to stop. You must cancel your Direct Debit before the next claim is due. If you paid for your subscription by credit or debit card then we will send you a renewal notification email reminder. If you don't renew we will also send you a letter to remind you.

What will happen if I don't renew my digital subscription?

If you don't renew we will stop delivering issues to you once your subscription reaches the end of its term, however you will continue to have access to issues purchased during your subscription.

Will I have access to the full archive of issues once I take out my digital subscription?

Your digital subscription will only grant access to the issues that are published during your subscription term. You will not have free access to back issues in the archive, however you will be able to purchase these separately.

Who should I contact for technical support?

If you experience any technical problems accessing your digital subscription then please visit www.apazine.net/support for more information, or email the support team support@apazine.net.

If I am a print subscriber then will I also receive the digital edition of the magazine?

A print subscription does not give you automatic access to the digital edition. If you would like to receive both the print and the digital editions of the magazine, then you will need to take out two separate subscriptions: one print, one digital.

Is it possible to take out a digital subscription as a gift for a friend or family member?

Taking out a digital subscription as a gift is as easy as signing up for yourself. Simply select the option to buy a subscription ?For someone else' then include the recipient's details in the appropriate fields at checkout and we will send the confirmation and setup email straight to them.

More questions?

If you have a question about your digital subscription that is not answered above and does not require technical support, then please contact the Customer Services Team for further assistance: chelseamagazines@servicehelpline.co.uk / +44 (0)1795 592 810. Lines open Monday to Friday, 9am to 5.30pm (GMT).

If you have a question which has not been answered here, please email our customer services team remembering to include your subscriber reference number or full mailing address.